Funjet Reviews

Update: someone finally reached out 3 weeks later and said they need 7-10 days to “look into it” Hopefully they really will!
Reached out for help regarding the following trip booked through them and they never responded.
Grand Oasis Hotel
Room 4520-S
July 16-23, 2022

The GRAND OASIS - CANCUN is just about the WORST resort I have ever stayed in! We were so appalled by the fact that our room was full of BED BUGS!! thus our bodies full of bed bug bites. This was reported to the Manager on duty and the "onsite doctor" confirmed it was indeed "Bed Bug" bites. We could not take a chance in bringing these disgusting bugs to our home, we had to TRASH everything in and including our suitcase. Unfortunately, once the medical office confirmed this was bed bug bites, we inspected the mattress and found the bed bug fecal matter around the edges. This is not something housekeeping could have missed when they changed the sheets. I took photos of the mattress which we will be happy to share. Also after notifying the front desk and asking them for a late checkout to deal with this situation, I was denied because they had someone else immediately checking into the room even after knowing it was infested with bed bugs.

Our saga started upon check-in. We booked and paid for two rooms with 2 beds in each and requested that: 1) they be near each other, 2) that each have 2 beds. Needless to say, we were given 2 rooms with 1 BED in each room. How do you justify giving two grown men 1 bed to sleep in?

Next, we booked this hotel because it was an "all inclusive" resort. When we tried going to various restaurants we were told we had the wrong wrist band. Now, was that our fault? That was NEVER explained to us. Totally "false advertising" since we were NEVER given the CHOICE or made aware of two different levels of accommodation, and it says “all inclusive” all over your website. So who do we hold accountable for this? The hotel? Our travel agent or funjet vacations???

The hotels Customer Service was by far the worst we've ever experienced. - Continuing the drama, I got food poisoning from the restaurant at the GRAND OASIS. Again, confirmed by the doctor onsite (which cost me $200 US dollars). I was barely able to move, walk or talk from being so weak. I called down to the pharmacy for to order Electrolite drinks and no obne would bring it up. There was no one to help, I had to go down to the desk myself. After not eating or drinking for 24 hours, again called down for room service for some type of broth or bland food (ie. plain chicken or rice) and was told "there is no room service in my building".

Because of the language difference, whenever I called and didn't get a person who spoke English fluently, they would just "HANG UP THE PHONE". I made no less than 20 calls attempting to get some help during my illness. It took over 2 hours to finally get something.

Again, let me repeat, this was by far the WORST resort in the world (not only Cancun). I have never been treated so poorly. I did NOT receive what I paid for and am requesting a FULL REFUND. This will NOT even cover the cost of all the clothes etc. that had to be disposed of due to the bed bugs.

I hope to resolve this immediately with the Hotel, but if not I have no choice but to involve Finest Travel agency and Funjet vacations. I will add that Bill (from Finest Travel) was available to us and did also try reaching out to the hotel for help numerous times but received the same treatment I did.

This company is horrible. My husband and had a heart attack in July, just came home on Aug 26th, he had major complications and almost did not make it he was put on an ECMO machine to oxygenate his blood a blood transfusion. Was hospitalized for 45 days. Dr said he will not be able to travel by Sept 12th and this company only offers a credit for future travel which they say I will have to pay even more. This is a medical emergency and I will be sueing this company in small claims court. This is totally unfair.

Fraud and totally unacceptable customer service. If I could give negative stars I would. We are supposed to go to Greece, but these guys botched our reservations in both Athens and Santorini. Because we booked with these Ass Hats, the hotels told us to call Funjet to fix the issue. 3 days in a row calling and each time they mess up something else on our reservations.

Notice how all the negative reviews have the same response from them. We will be lucky if we make it to Greece in two days with the correct reservations.

Funjet is holding on to a refund that I received from an airline. Despite efforts from my travel agent and even me calling in, I still have not received my refund. My next step will be a lawsuit.

Funjet is the absolute worst customer service experience I have ever had. This place changes their answer every time we make contact with them. They are liars, thieves and a**holes. I have filed a complaint with the better business bureau, Federal trade commission, and my attorney general be'c this stupid company refuses to refund our travel credit. They initially said they would and have changed each time after that. It's been months. To say I hate this company is an understatement. They clearly thought I was kidding when I said I would make a complaint. I keep my word unlike them.

Funjet was awesome... HOWEVER the Royalton was awful. The service during our stay was horrendous, the escalators were inoperable, the ATMs malfunctioned, they did not have AC in any of the three rooms I had reserved for our family vacation of eight. We were handed off from one "so-called" manager to another. We were told to contact our travel agencies as they (Royalton) could not do anything about recompensing us for the three nights out of seven that we had zero AC. People were sleeping in the lobby. One excuse after another. AC will be on tomorrow or in a few hours, is what we told, only to never have it come on until 4 days after our departure. This company and its associates are willing to take your money and blame the travel agents. They said they were not authorized to provide any type of service offerings as it was above their pay grade. Ironically, there was NEVER anyone there that had authority and we spoke to three levels of management. They were good and passing on the complaints but nothing was ever resolved. The rooms we booked, were not what we received, getting hand towels in your room was difficult, the rooms were muggy and hot with zero AC. Henry the Bartender out at Hideaway pool was about the only customer friendly staff member they had... what an awful experience!!!!

Do not use, just book trip yourself! I had never used an agent before, so I thought I would try for a better experience. After testing positive with Covid I canceled our trip last minute because I was told I would receive flight credits and only be charged for 1 hotel night. After talking to a very rude customer service agent I was told they do not honor the airline’s cancellation policy and I was out of luck since I didn’t book through southwest. Very frustrating paying for your trip and Funjet keeps all your money.

NEVER again will we use funjet to book a trip. The hotel we selected in Cancun looked nothing like the pictures they advertised, showing beautiful tiny cabanas at the beach whe in reality they had dirty broken lounge chairs. Everything nice we wanted, was an upgrade of more than $200. Check in was over an hour and a half with people immediately trying to sell us upgrades.

Our airline turned out to be Spirit (someone had warned me) but decided to book anyway, how bad could it be? It was a nightmare!!! First of all, when we booked the trip with funjet, it said seats were not available at the time. Finally, we were able to log in and select our seats, we had to pay for every seat rountrip, Austin to Cancun was not bad, but the return, they sent us to FL for a 2hr. layover, WHAT! then back to TX! we spent a total of $230 extra just on seats SMH!

In addition to booking our trip through funjet, we also paid rountrip transportation to hotel. Arrival was no problem, we asked, do we need to call you to schedule our return? The driver immediately said, no señorita, we will be there at 7am to pick you up! My friend and I packed the night before to be ready, and ended up waking up at 5:45am, suddenly our phone rang and door man said, your driver is here, you ladies are late!!! We scrambled and ran downstairs only to find out the driver had left us behind!!!!!!

A freakin nightmare, here we go again, extra $40 for a taxi to take us to airport. The excursions were a joke, the food was mediocre, and the entertainment a 1 star. Thank you, but no thank you funjet vacations, we will never do this package crap ever again. Folks, please remember and never forget, you get what you pay for!

DO NOT USE FUNJET VACATIONS!!!
I have been dealing with them since I made the huge mistake of booking a trip to Hawaii, just before the COVID-19 outbreak in 2019. My trip to Oahu and Kauai was cancelled when the islands shutdown. I had two options; a full refund or I could leave my payment ($5900) on their books, and they would give me an additional $1500 as a travel credit. What they didn't tell me was if I did that, my original $5900 would be turned into non-refundable "travel credits".
Long story short (unlike their phone calls!) We used $2900 to go to Cozumel last fall, and in December, they CANCELLED my $1500. Just took it away. When I asked for a refund for the remainder of the balance, they REFUSED.
Today, I was on the phone with someone who speaks English as well as I speak Spanish, and it took 1 hr and 8 mins to make a 5 day reservation at a hotel in Gulf Shores. No flight. No rental car. Nothing but a hotel reservation. 1 hour and 8 minutes!
And I couldn't be happier. My expierence with FunJet is at its precipice. No longer will I be robbed of my money and my time. Hallelujah...Amen!

#FunjetVacations
#Funjetvacationscomplaints
#BoycottFunJetvacations

So my original trip was a one week trip in Europe. 3 days in, the travel
Agent and I began calling and emailing funjet to change the departure day. NO ONE answered our calls nor responded to our emails. 9 days later ( because I have a paper trail about my attempts to communicate with them and the airlines ) my travel agent receives the first call back and email response. She loops me in on the emails and she is told that the ticket date was moved to ✨May 21st ✨ .

She is told that the return ticket is “ locked in” and that the ticket was rescheduled days earlier.- funjet agency doesn’t know why we were NOT made aware of the change AND new departure date - but we are assured that the new date is “LOCKED IN” and that the ticket is purchased ——- cut to May 21, 2022 —- I email my agent the night before stating that I didn’t receive a confirmation flight check-in email….. she is told that it should be connected to my arrival flight —- it’s not—- called the airlines —- the have nothing for me —- called funjet —— they are confused and state that I will have a ticket at the counter ——- now it’s 9am, the day of my flight ….. I give my passport to the ticket agent —— no ticket —- the airline agent sees a reservation “hold “ with my name on it—but —- the TICKET was NEVER PURCHASED—- funjet did not “ lock anything in” I had no RETURN ticket …. The ticket agent tells me that someone has to pay for that ticket - same day - SOMEONE has TO Pay for a SAME DAY INTERNATIONAL TICKET—- I call funjet —- am on the phone with them for two hours and all that they can do is verify that the return ticket was never actually purchased—— they literally are this 🤷🏾‍♀️ - I could understand if they told me that there was a change fee and adjusted my ticket —— but they didn’t make me aware of any change fees & on top of that … NO ONE COMMUNICATED with me nor my travel agent about changing the ticket dates nor that the ticket wasn’t even purchased —— while on the phone with funjet ( at the airport ) I asked “ how am I supposed to get home “ I was told to pay out of pocket —- 🤬 —- I said “ so if I didn’t have the funds to pay for a same day, international ticket, I would be stuck in Europe?” Their answer “ yes” —- I don’t just have money to burn and even if I did, they did not buy a ticket when they said that they had —— I want my departure ticket money back —- and please learn from me —— NEVER EVER BOOK with FUNJET


****also there phone lines are a joke—- 8/10 times that I’ve called I’m on hold for hours and the phone either hangs up or I’m just sitting in silence because there is no hold music - the travel agent doesn’t even want to work with them anymore